Retail forecasters were pleased to see some pretty hefty numbers for Cyber Monday, the biggest online shopping day of the year (on the Monday after Thanksgiving). Sales were up 15% coming around $700 million.

147 Million people shopped on line last Monday with one estimate of 4.6 million visitors per MINUTE! They spent $700 Million on Monday CNN reports that online seasonal sales could reach $39 Billion.

Wow.

What are these folks buying?  Looks like Best Buy and Circuit City had the best days. It seems folks are ordering online from Big Box stores to avoid lines and hanging out waiting for sales people. Moms are also discovering that in order to have Santa surprises, presents need to be shipped to offices or grandma's house for secret keeping.

A good Cyber Monday suggests to me that independents who promote holiday spirit and a relaxing atmosphere can draw in the folks who are "done" their shopping after an hour at the computer.

Because while I believe that alot of people "hate" holiday shopping, it's as much a holiday ritual as trimming the tree and lighting the menorah. Online shopping won't keep folks out of stores, it will just redirect them to stores with a more pleasant environment.

What do you think?--Beth

Any tales from the road from Black Friday?

Turns out that in addition to my sister, my dear college friend was out standing in front of the same Circuit City at 4:50 a.m. That would be Jen, Chuck and about 400 other strangers in a line that wrapped around the building. Some of the people had camped out overnight

The funny thing is they both called me during later in the day- they didn't actually see each other- to report that also in this strip mall,  there was also a lone woman sitting on a lawn chair, bundled in a blanket wearing a cozy hat, she also appeared to have been there all night. And she was sitting outside of ...Michael's.

I sure would have liked to hear that a craft store had a line wrapped  around the mall but I was pleased to hear of that dedicated shopper. To that floppy-hatted lady out there- I hope you got the early bird special you wanted so badly.

Yesterday was Cyber Monday- the online equivalent of Black Friday. Let me check the reports on that one and get back to you. It was anticipated to be just as big as in-store shopping--Beth

F+W has a short day today which is a great bonus for those of us who travel and have pies, squash and turnips to prepare for the feast day tomorrow.

This year my son wants to start a new tradition, the annual Thanksgiving pinata. No idea where that came from but I'll go with the flow.

Since toys have to be part of the mix I am definitely off to my local craft store for stickers and other fun stuff. I'm the mom who anticipates the kid meltdown after 4 hours with the cousins so once the pinata wears off we'll settle in to do some Christmas ornaments- the ones you shake with paint in glass ball. Even better, I should probably drag out the old Polaroid and we could do some scrapping!

However you plan to spend the Thanksgiving holiday, we hope this it finds you happy and healthy. On behalf of the Scrapbook Retailer team, I thank you for keeping us informed and inspired so that we may share that information with others.

Safe travels and for the intrepid Black Friday shoppers. Be sure to report your stories from the field--Beth

Proving that no business is above creating a holiday gift guide, The New York Times had a special ad section/gift guide in last Sunday's issue. It featured books, photos and other special items created and sold by The NYT. I didn't realize it was an ad until I settled into reading it- it was that well done.

There's nothing like the power of suggestion to influence a sale. That is why merchandising, advertisements and project samples are so vital to scrapbook store sales. So this holiday season, why not create your own holiday gift guide?

Select hot items that are especially gifty. Choose things in different price ranges and advertise them as such "Under $5, "Under $25, Under $100 (go for it! there is always a husband who needs something with WOW!) Get employees involved- maybe you want to have "Sandy's Picks" or "Beth's Pick's" to add a personal spin.

Take digital photos or request some from the manufacturers (if you can do it yourself you can probably do it faster- busy time).

Now- what to do with these gift guide items:

 1. Create displays with signage that says "Under $25" etc. Swap out display items as things get sold out.
 
2. Assemble 12 photos in a document with the product name and price.     Include your store name, phone number, hours and the credit cards you take then stuff color copies of this document into bags as folks leave the store.

3. Create a "Great Gifts for the Holidays" poster on foam board and display in a high traffic area.

4. Post a Pdf of the photo document at your website.

5. Create a blast email to customers featuring holiday gift guide items. Include as many photos as you can or at least descriptions of the products.

If you do this- let me know how it works for you! I am curious to know what the  hot  sellers are for the holidays-- Beth

Black Friday is less than a week away. The symbolic opening of the holiday shopping season still gets a lot of air time from news reporters who count down to Friday with the same anticipation as the New Year's Eve ball drop.

But as far as shoppers go, Black Friday has lost its luster over the past years  with the advent of internet shopping and gift cards. Now Black Friday is all about how early you can get up to go shopping on the Friday after a National holiday.

I pride myself on being a pretty good shopper. That said, not even the lure of a $29 plasma television is going to get me to haul my sorry carcass out of bed at 4:00a.m. to be in front of the super mart before the doors open. For one, I rank sleep pretty highly, two, I rank my safety equally as highly.

For others though, this dark of night foray becomes a tradition. For example, my sister (a person who does her shopping in one store or online) sees no reason not to host 40 members of my family for Thanksgiving dinner then pop out of bed at 4:00 to join some friends for the annual Black Friday store assault.

They've been doing this for a few years now and they have it down to a science. Store flyers are scoured for discounts and timing. They pool shopping lists and make one master list (ie: four surfer Barbies, 12  DS cartridges). Next a schedule is made. Then the car with the largest amount of cargo space is reserved. Someone makes muffins and coffee for the group and brings them along.

In each store one of the women is designated as the line stander.That's when you get to eat your muffin and coffee- while holding the place in line.
The others are assigned items to find and bring to the front, thus no time is wasted prowling the aisles to actually "shop". 

I'm worn out just telling the story! The funny thing is, my sister buys relatively little on this trip- it is more of a fun outing with her friends. She'll be more likely to hop online on Cyber Monday. Moral of the store- discount shopping is a recreational event.

Even if your store doesn't open up early for shoppers on Black Friday you can draw them in with a little continental breakfast break and some comfy chairs. By about 9:00-10:00 the post turkey binge energy flags and customers will enjoy the serene and inspirational setting of a scrapbooking store.

In other words, you can service your customers without the paper crafting equivalent to the $29 plasma screen. Your store can be the haven on a crazy day.--Beth

Now is also the time to start thinking ahead and budgeting for the upcoming year. I hope trade shows are factored into your plans.

Gasoline is up to $3.25 in my neighborhood- put a trade show trip into the context of fuel for running your business and you'll see it for the bargain and investment it is!

No matter how great your sales reps are, there is something about being at a show that helps a retailer synthesize all of the incoming trends. You may not buy from 70% of the companies who highlight incoming trends- but you'll get what is happening and how it happens.

Take some classes-I often see experienced retailers who themselves could teach seminars at CHA in the audience. Why? Because they want to keep their skills sharp and there is always something new to learn. A great merchandising or class idea can bring just much, if not more revenue in as selling a collection of items.

Connect with other retailers. It can be isolating being the sole independent with lots of Chain competitors- you need to talk to people who understand the challenges you face- find them en masse at a trade show.

A trade show trip is something to look forward to! Move out some old inventory to generate some cash flow. Plan a couple of classes or crops to pay for your airline ticket. Find someone to bunk with. Even if you are accustomed to coming to a show with staff- having one person at a show is better than no people at a show. See you there-- Beth

Is it just me or have the weeks been flying by? I find the speed in which time flies is directly proportional to the length of your "to do" list-- the more you have to do the faster time fies.

The last bag of Halloween M&Ms was barely out the door when Christmas stuff was hitting the shelves. I guess when other moms & dads were trick or treating with their kids, aggressive retailers were at work filling the shelves with foiled reindeer chocolates and dancing Santas.

This phenomenon- the super-advanced merchandising of the winter holidays is known as Christmas Creep. Why let holiday stock sit in the back room when you can be filling in shelves emptied of seasonal stock and grabbing full prices sales from folks who shop early?

For independents it's a defensive move against large chain retailers who have begun to discount their Christmas stock in November.

The idea of grabbing customers early shouldn't be underrated. I confess to having already purchased my annual gift of Christmas ornaments for all the neices and nephews. Why so early? Because the hot items go fast. And darn it if I haven't already missed the Holiday 07 ornaments for Thomas the Tank Engine and Percy I wanted for my train-mad son. All my local stores are sold out. In fact the sales  associate laughed at me and told me they were gone the first day. It was November 7th for goodness sakes!

Bottom line- as you shop the shows for seasonal merchandise for next year. Plan to bring some in early and I mean in the summertime and start your Christmas in July, Advent in August and Secret Santa in September displays. In fact, if you space out your shipments you'll always have something new to show your regulars who shop early.

Christmas in July? You better believe it. Easter baskets on Boxing Day? Not so far fetched anymore.

Got any great stories to tell about Christmas Creep? Share them at our forum:

Be well--Beth

Thanks for checking in to the Bottom Line- or B.Line- my little editorial space on the World Wide Web.

The best thing about a blog  is that I get to talk about topics that may never merit coverage in the pages of the print issue of Scrapbook Retailer. Better yet, I get to comment as things are happening... when comments are more relevant than two months down the road.

When I travel to shows I will report back- from the show- as to what the trends are and items that caught my fancy. So please...check in often. I also welcome your comments. We'll set up a forum where folks can respond to the blog posts.

See you on Line!

Beth