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 Monday, July 21, 2008
CHA Show Day 2 & 3 the Day After
Posted by Beth

Catching you up on CHA day 2 and 3. Luckily I did most of this on the plane back because I'm a bit brain fried!
 
Saturday was a great education day. Thanks to all of the folks who got up really early on a rainy gray day to show up for a session on clubs and classes. Beth Williams and I enjoyed presenting the session and we probably could have gone an extra hour with the folks who were chomping at the bit to share. I need to figure out how we can do this in a "live way" online.

A second session later in the day- sponsored by CHA on the topic of using research had some compelling information. Sara N from Hot Off the Press and I tried to bring the research closer to home with ideas to act upon it. The more I think about it the more I understand that looking at  topline numbers is just a start. If you are a member of CHA you can access the full research report at the member section of www.craftandhobby.org.

The Saturday night Be a Kid Again party was in full-swing when I got there. My pal Terri O introduced me to her new friend Mark Montano, who is very sweet and a lot of fun.  The music took me right back to college days and I was glad to hear that nobody was referring to it as "oldies."

Not much time for long visits at this show but I was able to check out some neat products...
 
Scrapbook Adhesives by 3L introduced new black foam squares, great news for those of us who don't do "nurse white" pantyhose with an all black outfit. the black squares just disappear behind dark paper.

As usual Prima's flowers were just yummy. I wanted them all, especially the ones made from ditzy cotton prints and the "vintage" velvet leaves. I loved their take on collaged pages… super detailed and more art than album fodder.
 
A couple of cool products at EK Success including a new stamp and punch combo and a new twist on the bone folder. The EK "bone folder" which is actually not bone and does more than fold things would be a great product for point of sale demo (hello upsell!) because it has more of an ergonomic hand feel and it can be used as a rub-on tool.

GCD Studios offered some fabulous lines in an booth that read so elegant and elegant and expensive that it belied the low per sheet price and low show minimum. Two-sided with shimmer and a linen finish. If you like bold
graphic prints it is definitely worth checking out.

I liked the pink/apple green twist on Christmas that I saw in quite a few booths but the more classic take from Little Yellow Bicycle and the Christmas baking line from Karen Foster Design were lovely.

Also from Karen Foster was a neat accessory box with 25 tiny drawers that can be customized in different ways. The Advent calendar sample appealled to me because I was thinking of doing a similar project. You could also decorate it as a little accessory box for jewelry or a count down for any event. Or even just fill it with messages of good wishes.

Streuter's metallic sheets
with a glue film side have tons of applications for jewelry, cardmaking and altered art. I am eager to get some in and experiment with it. Designer Robin Beam was doing some really cool jewelry pendant things with the foil but I could see it used for creating Russian or Mexican inspired icon art.

I'll be writing up a trend release and will be posting it on the site this week. If you saw any great trends, please respond to this entry and share!--Beth



7/21/2008 1:37:52 PM (Eastern Daylight Time, UTC-04:00)  #  
 Saturday, July 19, 2008
CHA Summer Opening Day
Posted by Beth

Today the show opened up with bagpipers and a video message from my mentor Karen Ancona who lead C.N.A. magazine for 20+ years. Karen has been fighting a really tough battle with cancer the last few months so it was great to see her looking so strong. In her message she urged us to promote the therapeutic benefits of crafting; to create a link between a road to wellness and a hobby activity. Something to think about- if you'd like to mail Karen a card- she has received literally hundreds of them- contact me directly for info at Beth.Mauro@fwpubs.com.

Most of the other info I have to report today relates to trends not in colors or techniques but rather some  business trends.

Trend: Partnering Up

It had to happen and now exciting new programs are resulting from new partnerships. Accucut & Mountain Cow, Lucidiom & Pebbles and Magic Mesh & The Freeze Frame are just a few harbingers of more partnerships to come. These partnerships bring new products to the market, a more successful way of using products or a more cohesive way to present product to the retailer and consumer.

Trend: Interest in Online Opportunities

There was a lot of buzz and a lot of questions about web programs, digital scrapbooking and online marketing opportunities.I look forward to learning more about how the various industry constituences are embracing different uses of the Web. Video and online radio are both new waves to ride.

Trend: Getting Organized

In  addition to interesting and sometimes product-specific storage solutions (Ribbon Ring), I'm noting that product manufacturers are trying to weave in the convenience of storage into tools. For example, Helix has the Paper Craft Station, a multifunctional craft tools where the embosing stylis snaps into place on the back.

Trend: More line extensions rather than new programs.

This isn't a bad thing. It's about taking something that was a winner and tweaking it to make another great product. For example, Scrapbook Adhesives by 3L introduced black adhesive squares and adhesive rollers with extra footage of adhesives. Scraponizer took their storage product to a new level by creating a larger 12x12 version in the Ultimate and then  adapting that to a working/storage tool for scrapbook spreads with strong magnets to keep the paper pieces in place. Magic Mesh introduced a linen mesh.

Energy on the show floor has been high. Were they lined up 20 deep to get in the show? No. BUT, the folks here are clearly very serious about finding new ideas for their businesses so I expect orders to be written and left, especially after the day of tire kicking today.

Tomorrow morning we start the day with our DemoNar on clubs and classes!-- Beth



7/19/2008 12:25:30 AM (Eastern Daylight Time, UTC-04:00)  #  
 Thursday, July 17, 2008
Getting involved in CHA
Posted by Beth

Today I participated in the CHA nominating committee which is pretty big responsibility when you consider the membership elected you and two other members (Ed Rogala of Midwest Products and Pam Riddell of Maps to Memories) to be part of the group that creates the slate of new candidates for next year's board. Bob Ferguson, Maureen Ruth and Larry Olliges were also on the committee). It was a great meeting. I'm not at liberty to discuss details but suffice it to say we have a wealth of talent in this industry!

If you've ever wondered why CHA does things a certain way or if you feel you have better ideas, there is an opportunity to participate in the process through task forces. Or perhaps you are a future board candidate.

You know the old 20/80 rule, 20 percent of the folks do 80 percent of the work. My experience is it's less when it comes to associations. But the truth is A. Associations are ALWAYS looking for new blood and B. Service to your industry association is rewarding on many levels.

I've been on various committees and boards over the years both in the industry and within the communications profession and I have always gotten something from it--a great new contact or friend and always a new insight or information I wouldn't otherwise have access to. I think the year I was on a dais with Oprah Winfrey, Martha Stewart and Sheryl Crow was the highlight of my career. Naturally I have no photographic record of that event (ARGH!) but it was a great day--an opportunity I earned through participation in my industry professional group.

I hear alot of "they should" or "they don't" when it comes to CHA  but really the they  is us. It's our organization and our involvement can influence it. And when you participate, you realize that there are lots of folks with lots of agendas and needs to prioritize.

Participate at whatever level you can! Join a task force. Volunteer at an event, contribute somehow to the media campaign. You don't have to be a big manufacturer or retailer. There are jobs that take a few hours and some with longer commitments. It' s up to you. You just have to be a person of ideas who is willing to work towards a common goal of industry growth.

Contact Steve Berger or Sandy Ghezzi  at CHA and they will connect you to the staffer who can put you to work. It's worth the effort!-- Beth



7/17/2008 7:45:30 PM (Eastern Daylight Time, UTC-04:00)  #  
 Wednesday, July 16, 2008
July 16 Proclaimed Kids Craft Day in Chicago
Posted by Beth

Today was one of those days when I feel really good about our industry. Memory Makers Editor Beth Williams and I were part of the group that helped out at the CHA kids crafting event at one of the Boys and Girls Clubs centers here in Chicago. Why was this important? This center can potentially serve hundreds of kids a day. Their annual budget for craft supplies is $0.

Zero. That's because an annual membership for "drop ins" is $20 (unlimited visits) and the center's actual expenditure per child per year is about $1000. Do the math and you'll understand why there isn't much budget for googly eyes and beads.

The small but mighty team- well actually we had a pretty good adult to child volunteer ratio compared to other events over my career-brought crafts to 150 children. A shout out to Fibrecraft and Scrapbook Adhesives by 3L. There was so much Creative Hands craft foam the kids couldn't get over it. We used yards and yards of Photo Adhesive. Ellison stepped up with Hello Kitty adhesive-backed Sizzix diecuts and Arte Latin-Oh brought tons of Spanish language scrapbooking products. We had 12" Styrofoam squares, stamps from Plaid, EK Disney papers, ribbon, Duncan glues.... I am sure I'm leaving someone out and if so, I am sorry.

Kids decorated foam visors and door knob hangers. Pack o Fun was onboard with a cute bookmark incorporating shaggy yarn. We created photo bulletin boards with the scrapbooking supplies.

Folks these kids were SO SO excited. Beth W. Tells me that one little girl told her "this is the best day of my life." My favorite refrain was  "You mean we can take this home and everything?"

Imagine having no craft supplies then coming into a gym piled with craft foam, paper, stickers and jewels. Did I mention the building didn't have any air conditioning? It was crazy.

There was no such thing as less is more. The children used tiny adhesive backed letters to cram every family member's name on that 12" paper. If one fairy or pirate sticker was good, 12 were better and nobody told any of these children to stop. They had free reign to go wild.

Adhesive-backed jems were turned into faux earrings, especially by the boys who thought they'd try it out without getting in trouble with mom.Even the jaded too-cool-to-craft teen boys eventually warmed up and scrapped a page and made foam visors. I think we came across some future Memory Makers masters and industry designers in the group as well.

The day started off with a proclamation that July 16th would be kids craft day in Chicago. Then in the craft industry's version of the Oprah's Big Give- CHA's Victor Domine & spokesperson Terri Oullette announced that generous industry members donated tens of thousands of dollars worth of supplies ( I won't steal his thunder for the exact amount but it was A LOT) to share with another location.

The kids left with a goody bag of fun stuff (well of course- it was a craft event after all) and multiple projects. They were an absolute pleasure to work with and I am still riding high on the sparkling eyes and big smiles. I think we volunteers enjoyed it as much as the kids.

I really salute all of the companies and volunteers who stepped up to help out this Club. Your generosity will make it possible for these kids to continue to enjoy crafts and that is a great thing.

To any of you manufacturers who have odd lots, bits and bobs, little things that fall on the floor in the manufacturing process... these items can be repurposed by youth groups for art projects.   I can't think of a better way to GREEN our industry while inspiring the love of crafts in a future generation.

Great job Victor and Terri O. This was one organized event! What a wonderful day and we were glad to be a part of it-- Beth



7/16/2008 11:17:19 PM (Eastern Daylight Time, UTC-04:00)  #  
 Friday, July 11, 2008
(We Are) Storytellers (Stay)Cation Blogshop
Posted by Beth

It's always a happy day for me when someone writes to say they were moved to action by something in Scrapbook Retailer or this blog.

Yesterday deann mcdaniel of (We Are) Storytellers (they use the fancy brackets in their name) told me that my commentary on staycations inspired her to do a challenge event/workshop. Here's the info- maybe you'd like to participate:

staycation: 1. A vacation that is spent at one's home enjoying all that home and one's home environs have to offer. 2. A vacation spent close to home

Welcome to our blogshop!!!! A Blogshop is a workshop on a blog that we happen to be offering to {we are} storytellers fans all summer long.

Dates:
July 4 - September 5, 2008
Place: Here http://wearestorytellers.typepad.com/my_weblog/
Led by: Julie Ann Shahin with assistance from the wst creative team and select members

If nothing else check out the galleries to see what has been posted. Some of the July 4th projects are absolutely magical.

deann is an advocate for getting more journaling- storytelling- back into scrapbooks. A staycation may not be a visit to a Disney park (unless you live in Orlando or Anaheim) but there are still many happy and magical moments to capture in your own backyard. Introducing your children to the historical significance and natural wonders of where they will grow up will give them a strong sense of place.

I know my son is just as happy to visit the rather lugubrious and castle-like Mercer Museum in Doylestown, PA as any other fairy tale castle in an amusement park. The added bonus- it's 10 minutes from my home and it doesn't require advanced planning. Now if I could only figure out how to get enough flash in there to get a really good picture of him gaping at a gargoyle.

Enjoy a restful weekend before we gear up for CHA Summer. I'll see you soon!-- Beth


7/11/2008 8:28:40 AM (Eastern Daylight Time, UTC-04:00)  #  
 Thursday, July 10, 2008
My Craftivity- Are You Social Networking?
Posted by Beth

Maybe fuss isn't the right word here but it seems that every marketing newsletter and publication I think about there is an article about social networking websites. If you're not totally familiar you may have at least heard of Facebook and MySpace.

Natalie Kendall did a great article for us on this topic for our Feb/March 08 issue. And, she touches upon how this phenomenon can help a brand. The stuff I am reading is suggesting companies are not harnessing the power of social networking sites.

It's sorta like getting a cat into the carrier to take to vet. While there may be only a handful of big, influential social networking sites at this time, to do this right you need somebody monitoring all this stuff and posting to a corporate page. It's a big job and you know you should do it, but you dread it. I don't know about you... but most people I talk to in marketing are stretched pretty thin already.

If you have an idea that you might want to explore this world. Here's a thought. In March F+W Publications (publisher of Scrapbook Retailer) launched a new social networking site called MyCraftivity.com.

This is a social networking site for crafters so essentially anyone who visits your page there is a potential customer. There are so many ways you can use this. You can start a personal page or create one for your store. You can put info in about special sales, promotions, classes etc.

This will make your info available  to the world. Plus it gives your customers a place to look for info on your business. Maybe you want to start your own thread or group about a topic you are interested.

Check it out or come by the booth at the CHA Summer Show and register. It's free and we call all learn about this phenomenon and grow together!

Beth



7/10/2008 12:14:31 PM (Eastern Daylight Time, UTC-04:00)  #  
 Wednesday, July 09, 2008
Bill Me Later
Posted by Beth

Amazon.com will be adding the Bill Me Later payment feature to their Web site and this strategy is fueling some chatter on retail sites.

Bill Me Later is not a new concept. Remember Wimpy's "I'll gladly pay you Tuesday for a hamburger today," from the old Popeye cartoons? Some folks are likening it to layaway but the difference I see is that Amazon is shipping the goods not holding your purchase while you pay over time.

It begs the question- is credit too available to the average consumer? Record credit card defalts... sub-prime mortgage issues... increasing foreclosures. It seems to me companies get in trouble when they give credit to folks who weren't a good risk to begin with. There's also the individual's accountability these days it doesn't measure up the same to the WW II generation.

And now we are also faced with defaults by people who were good credit risks and responsible consumers who face a catastrophic life change (flood, job loss, illness with no heath insurance) and find they are having difficulty paying their bills.

it used to be that we paid over time for items that were too big of a cash outlay to make on one check: houses, appliances, cards, educations. Now we can pretty much buy any item on credit and I am willing to bet it is the sum total of all these little purchases- children's meals, the latest hair products, coffees,  that are catching up with the American consumer.

Since for the most part scrapbook retailers sell small items (as compared to a car or fridge) maybe we should go the opposite direction. Instead of extending credit over months, maybe we should offer a discount for cash!

Remember cash? It comes in jaunty green bills and shiny coins.

Or, instead of giving the cash back-track it as a store credit...  I'm not an accountant- so don't consider this financial advice but this seems to be a way for customers to feel good about their purchases. Maybe it will bring them back into the store when they don't have as much to spend the next time.

What do you think? Could it work? How would you do it? Respond to this blog entry. We'd like to hear from you!-- Beth



7/9/2008 11:50:39 AM (Eastern Daylight Time, UTC-04:00)  #  
 Thursday, July 03, 2008
Back on the Made in American Bandwagon?
Posted by Beth

I've noticed a lot of news reports lately on a growing Made in America trend. Unlike past Made in America trends, this isn't waving the flag of nationalism but rather a response to the growing costs of getting stuff from elsewhere to here.

The new Made in America trend starts with the premise that rising transportation costs are making it almost  as, or more cost-effective than, making some products here instead of Asia. According to one report the cost of shipping a container has tripled in the last year! This mostly effects larger/heavier items such as furniture and products with double shipping- specialty supplies get shipped to China then the finished product gets sent back.

I'm not sure how this will affect scrapbooking because for the most part the items manufactured overseas- even with shipping increase -are unlikely to be manufactered here. What this may do is slightly close the gap between the costs of paper made here versus overseas. You might even see some tool manufacturing move back.

Luckily for our industry you can sqeeze lots of paper, stickers and embellishments in one container but still, when products cost a few pennies and shipping costs triple increases will have to be passed along eventually. Manufacturers are already working on slim margins.

I know vendors are working very very hard to hold the line on wholesale costs. I haven't heard of anyone specifically saying they will pass along price increases in  third quarter but I can't see how it can be avoided.

I'd like to hear from manufacturers and how you are dealing with the fuel/transportation squeeze. Is there a way industry members can be working together to save money?

Something to thing to think about as you're standing over the barbeque or baking on the beach this weekend. Have a safe, safe holiday.--Beth



7/3/2008 9:25:32 AM (Eastern Daylight Time, UTC-04:00)  #  
 Wednesday, July 02, 2008
Be careful about selling me through my kid
Posted by Beth

According to some new research, moms take a practical attitude when it comes to marketing/advertising programs directly targeting children and teens within the school environment. They prefer programs that focus on communicating with parents.

School Family Media (SFM) conducted an online survey of mothers during April and May, in conjunction with Kid Power, an annual conference owned by the International Quality & Productivity Centre.

Results indicate that most moms have a very low tolerance for direct-to-student marketing with corporate logos prominently featured.However the vast majority are good with corporate-sponsored materials at parent attended functions.

More than 80% of moms support educational materials and magazines provided free specifically to parents could influence their purchases.

The top product categories parents are interested in? Health products and sports/fitness products (85%), followed by toys/crafts (83%) and food/cooking (82%). The want to know more about crafts more than food!!!!

There is an untapped opportunity to reach an audience that wants info about crafting. So the question is... How do we work with schools & parent groups in order to distribute information about crafting? Create a newsletter that can be distributed in bulk to schools? Create a Web site that we can promote to PTOs. Offer special promotions to parents who order through schools? Coupons? What do you think? Respond to this blog and let me know!--Beth



7/2/2008 12:48:22 PM (Eastern Daylight Time, UTC-04:00)  #  
 Tuesday, July 01, 2008
Coupon Clamor
Posted by Beth

Forget about the "pinch at the pump," Americans are feeling the squeeze at the supermarket. Some folks are feeling the squeeze more than a pinch. So after years of trashing those direct mailers and newspaper inserts, consumers are paying more attention.

Surveys conducted on behalf of retail groups indicate that more consumers will be using coupons more frequently in the next 12 months. An informal survey of my family and friends confirms that to be true in this part of the world.

Using myself as an example-I will actively scan newspapers and direct mailings coupons for entertainment-oriented coupons- discounts for restaurants (Chuck E. Cheese -always a coup) miniature golf deals- that sort of thing. I don't have as much luck with food coupons- there never seems to be coupons for products I use- but I know many people are dedicated clippers. I will, however, review my Shop Rite circular very carefully to check out their coupon deals and discounts.

I think I represent the new group of coupon clippers. The ones who didn't do much with coupons previously (or clipped them and then forgot to use the coupons). Now a coupon may drive me into a store when I otherwise might not visit (again, Chuck E. Cheese). I may opt for Dunkin Donuts over Starbucks if Dunkin has a 99 cent iced coffee promotion.  A buy one, get one at Saladworks may motivate me to invite a friend  I haven't seen in a while to lunch.

In a world of rising prices, coupons allow us to somewhat maintain the lifestyle we've gotten used to. So- for a now cash-strapped scrapbooker who is used to coming in your store and buying anything she wants- a coupon allows her to fill her "habit" while still monitoring her spending.

Some ideas for effective coupon offers:

Consider increasing the coupon offerings to your dedicated customers- the ones on your email or mailing list. Mailing coupons to that dedicated list "the in group" may result in better traffic and return because every person on that list is already motivated to come in.

Have frequent shoppers earn high value coupons (40% off one item) by spending a certain amount in your store. Make sure that coupon is for the following week to ensure a return visit.

Consider "bring a friend" coupons that encourage your customers to extend their discount to a friend.  Gets two people in instead of one. This could also be applied to class fees where kit sales are separate. Or, focus on techniques in the class, do a buy one get one class fee and reap the rewards on products sold afterwards.

We are surveying readers on their coupon practices- please take a minute and share with us on a quick survey.

Thanks!--Beth



7/1/2008 11:34:33 AM (Eastern Daylight Time, UTC-04:00)  #  
 Monday, June 23, 2008
Engaging the Chief Thrift Officer
Posted by Beth

The lady of the house can add a new title to her resume- Chief Thrift Officer. This is an outcropping over concerns of rising fuel costs and how they are impacting household costs on so many levels.

I am reading that women in particular are actively seeking savings opportunities without compromising quality or lifestyle. Speaking from experience, I can say women take pride in creating a beautiful (and wholesome) lifestyle on a shoestring.

It's not parsimony we're talking here. It's about stretching the most from every nickel spent.

I've seen it called the Bisquick effect or Betty Crocker effect- but essentially, accomplished women are now turning to domestic activities as another avenue to demonstrate a high level of accomplishment. And if you consider Betty Crocker and Bisquick- those are two well-respected brands that are about shortcuts without compromising quality.

Translated into scrapbooking and paper crafting terms- consumers will be shopping craft stores for more solutions to creative entertaining, family greetings and home decor. They will spend money but they want the absolute most out of that expenditure. They also need that product to save time or steps as every working mom is time-challenged on some level.

My colleague Beth Williams at Memory Makers says an ancillary trend is how women who are cutting back will find new ways to treat themselves to little luxuries. She may buy the latest fashionable outfit, handbag or shoes but she will treat herself to a new paper or tool- a small outlay of cash that has the emotional reward of a luxury purchase.

Retailers- here's a great opportunity for you:
  • Promote the cost-effectiveness of cardmaking (Their's $4.99, yours $1.25 plus 15 minutes of "you" time.)
  • Almost done pages and kits - pre-designed layouts that all you do is drop photos in OR kits with all pieces cut.
  • Create whimsical signage. "$1 luxury" "Luxuries under $5" " Go ahead, treat yourself, it's cheaper than shoes and easier to sneak in the house." (ED NOTE: Before anyone accuses me of encouraging someone to be less than honest with their spouse (not doing that), can I just say that the most popular tee shirt worn at the Great American Scrapbook Convention this past weekend was "My husband lets me have all the scrapbook supplies I can hide".)
  • Promote classes and demos around 10 things you can do with eyelets or 15 uses for the Crop-a-dile.
Celebrate thrifitiness. Include tips in your newsletter and invite consumeres to share their own. Showing your customer that you want to help her make her money stretch further will help you build a stronger relationship with her.--Beth



6/23/2008 3:04:38 PM (Eastern Daylight Time, UTC-04:00)  #  
 Tuesday, June 17, 2008
Get by with a little help from our friends
Posted by Beth

We just posted a very interesting op/ed from Kim Karnell Chlanda a new online retailer in the scrapbooking field. Kim and I met at a consumer recently and got to chatting about the state of the industry.

She told me the story about how her dad, a builder, got through the tough times in the 1980s and she likened the situation to our current economy and some of the struggles our business is experiencing. She offered to write a commentary and I took her up on it. Take a look.

Kim's premise is that we need to reach out to each other and ride the wave together. Nobody knows better the challenges another scrapbook retailer or manufacterer faces. Reaching out and partnering will allow us to move through the storm.

I've said the same thing on numerous occasions. It's absolutely critical that we maximize every partnership opportunity that could help grow businesses. It may mean finding a middle ground with a vendor or even a competitor. But partnering works- we've seen it with the success of shop hops and the Creative Cafe.

Kim's call to action should inspire us all to see how we can work with others to further our mutual goals. Relationships with our suppliers, our sales reps, our retailers and our customers will sustain us as we bump along the road of rising costs.

It's easy to partner when times are go go, now is the time that you will see who is really serious about driving their businesses forward. I often hear from small manufacturers eager to reach out to larger or similar-sized companies to work on a joint venture who are rebuffed before they make the pitch.

None of us are in the position not to listen. Read Kim's piece. It is very heartfelt and will make you want to start emailing and calling folks you know.


Let's start a conversation here at this blog after you read the editorial.--Beth


P.S. I am off to Chantilly tomorrow for the Great American Scrapbook Convention. If you're there please come by the customer service booth and say hey!


6/17/2008 1:15:28 PM (Eastern Daylight Time, UTC-04:00)  #