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 Thursday, July 17, 2008
Getting involved in CHA
Posted by Beth
Today I participated in the CHA nominating committee which is pretty big responsibility when you consider the membership elected you and two other members (Ed Rogala of Midwest Products and Pam Riddell of Maps to Memories) to be part of the group that creates the slate of new candidates for next year's board. Bob Ferguson, Maureen Ruth and Larry Olliges were also on the committee). It was a great meeting. I'm not at liberty to discuss details but suffice it to say we have a wealth of talent in this industry! If you've ever wondered why CHA does things a certain way or if you feel you have better ideas, there is an opportunity to participate in the process through task forces. Or perhaps you are a future board candidate. You know the old 20/80 rule, 20 percent of the folks do 80 percent of the work. My experience is it's less when it comes to associations. But the truth is A. Associations are ALWAYS looking for new blood and B. Service to your industry association is rewarding on many levels. I've been on various committees and boards over the years both in the industry and within the communications profession and I have always gotten something from it--a great new contact or friend and always a new insight or information I wouldn't otherwise have access to. I think the year I was on a dais with Oprah Winfrey, Martha Stewart and Sheryl Crow was the highlight of my career. Naturally I have no photographic record of that event (ARGH!) but it was a great day--an opportunity I earned through participation in my industry professional group. I hear alot of "they should" or "they don't" when it comes to CHA but really the they is us. It's our organization and our involvement can influence it. And when you participate, you realize that there are lots of folks with lots of agendas and needs to prioritize. Participate at whatever level you can! Join a task force. Volunteer at an event, contribute somehow to the media campaign. You don't have to be a big manufacturer or retailer. There are jobs that take a few hours and some with longer commitments. It' s up to you. You just have to be a person of ideas who is willing to work towards a common goal of industry growth. Contact Steve Berger or Sandy Ghezzi at CHA and they will connect you to the staffer who can put you to work. It's worth the effort!-- Beth
7/17/2008 7:45:30 PM (Eastern Daylight Time, UTC-04:00)
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 Wednesday, July 16, 2008
July 16 Proclaimed Kids Craft Day in Chicago
Posted by Beth
Today was one of those days when I feel really good about our industry. Memory Makers
Editor Beth Williams and I were part of the group that helped out at
the CHA kids crafting event at one of the Boys and Girls Clubs centers
here in Chicago. Why was this important? This center can potentially
serve hundreds of kids a day. Their annual budget for craft supplies is
$0.
Zero. That's because an annual membership for "drop ins" is $20
(unlimited visits) and the center's actual expenditure per child per
year is about $1000. Do the math and you'll understand why there isn't
much budget for googly eyes and beads.
The small but mighty team- well actually we had a pretty good adult to
child volunteer ratio compared to other events over my career-brought
crafts to 150 children. A shout out to Fibrecraft and Scrapbook
Adhesives by 3L. There was so much Creative Hands craft foam the kids
couldn't get over it. We used yards and yards of Photo Adhesive.
Ellison stepped up with Hello Kitty adhesive-backed Sizzix diecuts and
Arte Latin-Oh brought tons of Spanish language scrapbooking products.
We had 12" Styrofoam squares, stamps from Plaid, EK Disney papers,
ribbon, Duncan glues.... I am sure I'm leaving someone out and if so, I
am sorry.
Kids decorated foam visors and door knob hangers. Pack o Fun was onboard with a cute bookmark incorporating shaggy yarn. We created photo bulletin boards with the scrapbooking supplies.
Folks these kids were SO SO excited. Beth W. Tells me that one little
girl told her "this is the best day of my life." My favorite refrain
was "You mean we can take this home and everything?"
Imagine having no craft supplies then coming into a gym piled with
craft foam, paper, stickers and jewels. Did I mention the building didn't
have any air conditioning? It was crazy.
There was no such thing as less is more. The children used tiny
adhesive backed letters to cram every family member's name on that 12"
paper. If one fairy or pirate sticker was good, 12 were better and
nobody told any of these children to stop. They had free reign to go
wild.
Adhesive-backed jems were turned into faux earrings, especially by the
boys who thought they'd try it out without getting in trouble with
mom.Even the jaded too-cool-to-craft teen boys eventually warmed up and
scrapped a page and made foam visors. I think we came
across some future Memory Makers masters and industry designers in the group as well.
The day started off with a proclamation that July 16th would be kids
craft day in Chicago. Then in the craft industry's version of the
Oprah's Big Give- CHA's Victor Domine & spokesperson Terri Oullette
announced that generous industry members donated tens of thousands of
dollars worth of supplies ( I won't steal his thunder for the exact
amount but it was A LOT) to share with another location.
The kids left with a goody bag of fun stuff (well of course- it was a
craft event after all) and multiple projects. They were an absolute
pleasure to work with and I am still riding high on the sparkling eyes
and big smiles. I think we volunteers enjoyed it as much as the kids.
I really salute all of the companies and volunteers who stepped up to
help out this Club. Your generosity will make it possible for these
kids to continue to enjoy crafts and that is a great thing.
To any of you manufacturers who have odd lots, bits and bobs, little
things that fall on the floor in the manufacturing process... these
items can be repurposed by youth groups for art projects. I can't
think of a better way to GREEN our industry while inspiring the love of
crafts in a future generation.
Great job Victor and Terri O. This was one organized event! What a wonderful day and we were glad to be a part of it-- Beth
7/16/2008 11:17:19 PM (Eastern Daylight Time, UTC-04:00)
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 Friday, July 11, 2008
(We Are) Storytellers (Stay)Cation Blogshop
Posted by Beth
It's always a happy day for me when someone writes to say they were moved to action by something in Scrapbook Retailer or this blog. Yesterday deann mcdaniel of (We Are) Storytellers (they use the fancy brackets in their name) told me that my commentary on staycations inspired her to do a challenge event/workshop. Here's the info- maybe you'd like to participate: staycation: 1. A vacation that is spent at one's home enjoying all
that home and one's home environs have to offer. 2. A vacation spent
close to home
Welcome to our blogshop!!!! A Blogshop is a workshop on a blog that
we happen to be offering to {we are} storytellers fans all summer long.
Dates: July 4 - September 5, 2008 Place: Here http://wearestorytellers.typepad.com/my_weblog/ Led by: Julie Ann Shahin with assistance from the wst creative team and select members If nothing else check out the galleries to see what has been posted. Some of the July 4th projects are absolutely magical. deann is an advocate for getting more journaling- storytelling- back into scrapbooks. A staycation may not be a visit to a Disney park (unless you live in Orlando or Anaheim) but there are still many happy and magical moments to capture in your own backyard. Introducing your children to the historical significance and natural wonders of where they will grow up will give them a strong sense of place. I know my son is just as happy to visit the rather lugubrious and castle-like Mercer Museum in Doylestown, PA as any other fairy tale castle in an amusement park. The added bonus- it's 10 minutes from my home and it doesn't require advanced planning. Now if I could only figure out how to get enough flash in there to get a really good picture of him gaping at a gargoyle. Enjoy a restful weekend before we gear up for CHA Summer. I'll see you soon!-- Beth
7/11/2008 8:28:40 AM (Eastern Daylight Time, UTC-04:00)
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 Thursday, July 10, 2008
My Craftivity- Are You Social Networking?
Posted by Beth
Maybe fuss isn't the right word here but it seems that every marketing newsletter and publication I think about there is an article about social networking websites. If you're not totally familiar you may have at least heard of Facebook and MySpace. Natalie Kendall did a great article for us on this topic for our Feb/March 08 issue. And, she touches upon how this phenomenon can help a brand. The stuff I am reading is suggesting companies are not harnessing the power of social networking sites. It's sorta like getting a cat into the carrier to take to vet. While there may be only a handful of big, influential social networking sites at this time, to do this right you need somebody monitoring all this stuff and posting to a corporate page. It's a big job and you know you should do it, but you dread it. I don't know about you... but most people I talk to in marketing are stretched pretty thin already. If you have an idea that you might want to explore this world. Here's a thought. In March F+W Publications (publisher of Scrapbook Retailer) launched a new social networking site called MyCraftivity.com.This is a social networking site for crafters so essentially anyone who visits your page there is a potential customer. There are so many ways you can use this. You can start a personal page or create one for your store. You can put info in about special sales, promotions, classes etc. This will make your info available to the world. Plus it gives your customers a place to look for info on your business. Maybe you want to start your own thread or group about a topic you are interested. Check it out or come by the booth at the CHA Summer Show and register. It's free and we call all learn about this phenomenon and grow together! Beth
7/10/2008 12:14:31 PM (Eastern Daylight Time, UTC-04:00)
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 Wednesday, July 09, 2008
Bill Me Later
Posted by Beth
Amazon.com will be adding the Bill Me Later payment feature to their Web site and this strategy is fueling some chatter on retail sites. Bill Me Later is not a new concept. Remember Wimpy's "I'll gladly pay you Tuesday for a hamburger today," from the old Popeye cartoons? Some folks are likening it to layaway but the difference I see is that Amazon is shipping the goods not holding your purchase while you pay over time. It begs the question- is credit too available to the average consumer? Record credit card defalts... sub-prime mortgage issues... increasing foreclosures. It seems to me companies get in trouble when they give credit to folks who weren't a good risk to begin with. There's also the individual's accountability these days it doesn't measure up the same to the WW II generation. And now we are also faced with defaults by people who were good credit risks and responsible consumers who face a catastrophic life change (flood, job loss, illness with no heath insurance) and find they are having difficulty paying their bills. it used to be that we paid over time for items that were too big of a cash outlay to make on one check: houses, appliances, cards, educations. Now we can pretty much buy any item on credit and I am willing to bet it is the sum total of all these little purchases- children's meals, the latest hair products, coffees, that are catching up with the American consumer. Since for the most part scrapbook retailers sell small items (as compared to a car or fridge) maybe we should go the opposite direction. Instead of extending credit over months, maybe we should offer a discount for cash! Remember cash? It comes in jaunty green bills and shiny coins. Or, instead of giving the cash back-track it as a store credit... I'm not an accountant- so don't consider this financial advice but this seems to be a way for customers to feel good about their purchases. Maybe it will bring them back into the store when they don't have as much to spend the next time. What do you think? Could it work? How would you do it? Respond to this blog entry. We'd like to hear from you!-- Beth
7/9/2008 11:50:39 AM (Eastern Daylight Time, UTC-04:00)
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 Thursday, July 03, 2008
Back on the Made in American Bandwagon?
Posted by Beth
I've noticed a lot of news reports lately on a growing Made in America trend. Unlike past Made in America trends, this isn't waving the flag of nationalism but rather a response to the growing costs of getting stuff from elsewhere to here. The new Made in America trend starts with the premise that rising transportation costs are making it almost as, or more cost-effective than, making some products here instead of Asia. According to one report the cost of shipping a container has tripled in the last year! This mostly effects larger/heavier items such as furniture and products with double shipping- specialty supplies get shipped to China then the finished product gets sent back. I'm not sure how this will affect scrapbooking because for the most part the items manufactured overseas- even with shipping increase -are unlikely to be manufactered here. What this may do is slightly close the gap between the costs of paper made here versus overseas. You might even see some tool manufacturing move back. Luckily for our industry you can sqeeze lots of paper, stickers and embellishments in one container but still, when products cost a few pennies and shipping costs triple increases will have to be passed along eventually. Manufacturers are already working on slim margins. I know vendors are working very very hard to hold the line on wholesale costs. I haven't heard of anyone specifically saying they will pass along price increases in third quarter but I can't see how it can be avoided. I'd like to hear from manufacturers and how you are dealing with the fuel/transportation squeeze. Is there a way industry members can be working together to save money? Something to thing to think about as you're standing over the barbeque or baking on the beach this weekend. Have a safe, safe holiday.--Beth
7/3/2008 9:25:32 AM (Eastern Daylight Time, UTC-04:00)
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 Wednesday, July 02, 2008
Be careful about selling me through my kid
Posted by Beth
According to some new research, moms take a practical attitude when it comes to marketing/advertising programs directly targeting children and teens within the school environment. They prefer programs that focus on communicating with parents. School Family Media (SFM) conducted an online survey of mothers during April and May, in conjunction with Kid Power, an annual conference owned by the International Quality & Productivity Centre. Results indicate that most moms have a very low tolerance for direct-to-student marketing with corporate logos prominently featured.However the vast majority are good with corporate-sponsored materials at parent attended functions. More than 80% of moms support educational materials and magazines provided free specifically to parents could influence their purchases. The top product categories parents are interested in? Health products and sports/fitness products (85%), followed by toys/crafts (83%) and food/cooking (82%). The want to know more about crafts more than food!!!! There is an untapped opportunity to reach an audience that wants info about crafting. So the question is... How do we work with schools & parent groups in order to distribute information about crafting? Create a newsletter that can be distributed in bulk to schools? Create a Web site that we can promote to PTOs. Offer special promotions to parents who order through schools? Coupons? What do you think? Respond to this blog and let me know!--Beth
7/2/2008 12:48:22 PM (Eastern Daylight Time, UTC-04:00)
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 Tuesday, July 01, 2008
Coupon Clamor
Posted by Beth
Forget about the "pinch at the pump," Americans are feeling the squeeze at the supermarket. Some folks are feeling the squeeze more than a pinch. So after years of trashing those direct mailers and newspaper inserts, consumers are paying more attention. Surveys conducted on behalf of retail groups indicate that more consumers will be using coupons more frequently in the next 12 months. An informal survey of my family and friends confirms that to be true in this part of the world. Using myself as an example-I will actively scan newspapers and direct mailings coupons for entertainment-oriented coupons- discounts for restaurants (Chuck E. Cheese -always a coup) miniature golf deals- that sort of thing. I don't have as much luck with food coupons- there never seems to be coupons for products I use- but I know many people are dedicated clippers. I will, however, review my Shop Rite circular very carefully to check out their coupon deals and discounts. I think I represent the new group of coupon clippers. The ones who didn't do much with coupons previously (or clipped them and then forgot to use the coupons). Now a coupon may drive me into a store when I otherwise might not visit (again, Chuck E. Cheese). I may opt for Dunkin Donuts over Starbucks if Dunkin has a 99 cent iced coffee promotion. A buy one, get one at Saladworks may motivate me to invite a friend I haven't seen in a while to lunch. In a world of rising prices, coupons allow us to somewhat maintain the lifestyle we've gotten used to. So- for a now cash-strapped scrapbooker who is used to coming in your store and buying anything she wants- a coupon allows her to fill her "habit" while still monitoring her spending. Some ideas for effective coupon offers: Consider increasing the coupon offerings to your dedicated customers- the ones on your email or mailing list. Mailing coupons to that dedicated list "the in group" may result in better traffic and return because every person on that list is already motivated to come in. Have frequent shoppers earn high value coupons (40% off one item) by spending a certain amount in your store. Make sure that coupon is for the following week to ensure a return visit. Consider "bring a friend" coupons that encourage your customers to extend their discount to a friend. Gets two people in instead of one. This could also be applied to class fees where kit sales are separate. Or, focus on techniques in the class, do a buy one get one class fee and reap the rewards on products sold afterwards. We are surveying readers on their coupon practices- please take a minute and share with us on a quick survey.Thanks!--Beth
7/1/2008 11:34:33 AM (Eastern Daylight Time, UTC-04:00)
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 Monday, June 23, 2008
Engaging the Chief Thrift Officer
Posted by Beth
The lady of the house can add a new title to her resume- Chief Thrift Officer. This is an outcropping over concerns of rising fuel costs and how they are impacting household costs on so many levels. I am reading that women in particular are actively seeking savings opportunities without compromising quality or lifestyle. Speaking from experience, I can say women take pride in creating a beautiful (and wholesome) lifestyle on a shoestring. It's not parsimony we're talking here. It's about stretching the most from every nickel spent.
I've seen it called the Bisquick effect or Betty Crocker effect- but essentially, accomplished women are now turning to domestic activities as another avenue to demonstrate a high level of accomplishment. And if you consider Betty Crocker and Bisquick- those are two
well-respected brands that are about shortcuts without compromising
quality. Translated into scrapbooking and paper crafting terms- consumers will be shopping craft stores for more solutions to creative entertaining, family greetings and home decor. They will spend money but they want the absolute most out of that expenditure. They also need that product to save time or steps as every working mom is time-challenged on some level. My colleague Beth Williams at Memory Makers says an ancillary trend is how women who are cutting back will find new ways to treat themselves to little luxuries. She may buy the latest fashionable outfit, handbag or shoes but she will treat herself to a new paper or tool- a small outlay of cash that has the emotional reward of a luxury purchase. Retailers- here's a great opportunity for you: - Promote the cost-effectiveness of cardmaking (Their's $4.99, yours $1.25 plus 15 minutes of "you" time.)
- Almost done pages and kits - pre-designed layouts that all you do is drop photos in OR kits with all pieces cut.
- Create whimsical signage. "$1 luxury" "Luxuries under $5" " Go ahead, treat yourself, it's cheaper than shoes and easier to sneak in the house." (ED NOTE: Before anyone accuses me of encouraging someone to be less than honest with their spouse (not doing that), can I just say that the most popular tee shirt worn at the Great American Scrapbook Convention this past weekend was "My husband lets me have all the scrapbook supplies I can hide".)
- Promote classes and demos around 10 things you can do with eyelets or 15 uses for the Crop-a-dile.
Celebrate thrifitiness. Include tips in your newsletter and invite consumeres to share their own. Showing your customer that you want to help her make her money stretch further will help you build a stronger relationship with her.--Beth
6/23/2008 3:04:38 PM (Eastern Daylight Time, UTC-04:00)
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 Tuesday, June 17, 2008
Get by with a little help from our friends
Posted by Beth
We just posted a very interesting op/ed from Kim Karnell Chlanda a new online retailer in the scrapbooking field. Kim and I met at a consumer recently and got to chatting about the state of the industry. She told me the story about how her dad, a builder, got through the tough times in the 1980s and she likened the situation to our current economy and some of the struggles our business is experiencing. She offered to write a commentary and I took her up on it. Take a look.Kim's premise is that we need to reach out to each other and ride the wave together. Nobody knows better the challenges another scrapbook retailer or manufacterer faces. Reaching out and partnering will allow us to move through the storm. I've said the same thing on numerous occasions. It's absolutely critical that we maximize every partnership opportunity that could help grow businesses. It may mean finding a middle ground with a vendor or even a competitor. But partnering works- we've seen it with the success of shop hops and the Creative Cafe. Kim's call to action should inspire us all to see how we can work with others to further our mutual goals. Relationships with our suppliers, our sales reps, our retailers and our customers will sustain us as we bump along the road of rising costs. It's easy to partner when times are go go, now is the time that you will see who is really serious about driving their businesses forward. I often hear from small manufacturers eager to reach out to larger or similar-sized companies to work on a joint venture who are rebuffed before they make the pitch. None of us are in the position not to listen. Read Kim's piece. It is very heartfelt and will make you want to start emailing and calling folks you know. Let's start a conversation here at this blog after you read the editorial.--Beth P.S. I am off to Chantilly tomorrow for the Great American Scrapbook Convention. If you're there please come by the customer service booth and say hey!
6/17/2008 1:15:28 PM (Eastern Daylight Time, UTC-04:00)
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 Monday, June 16, 2008
Can you weather disaster?
Posted by Beth
Lots of dismal pictures on the news this past weekend between the floodwaters in America's breadbasket and the Tim Russert headshot with born and deceased dates underneath. My heart goes out to all of the people why have been devastated by these tragedies. No wonder folks are turning the TV off. Seeing those images makes me feel very helpless. We've come to think of disasters as weather-or fire-related. But losing a leader can also be a disaster for a business. NBC is certainly reeling from their loss. We don't like to think about disaster planning. It sounds ominous, but heaven forbid you find yourself in five feet of water or with your store manager in the hospital you'll be glad you planned. If it is easier, think of this way, if you carry an umbrella it's less likely to rain. By taking action now you'll feel less helpless later. Some things to consider: - Do you have an exit plan in case of a fire? Are youre employees aware of it?
- Do you remove the CD after you back up your computer and take it OFF the premises?
- What would you do if you or your store manager was unexpectedly incapacitated? Would your employees know how/be able to keep your business going?
- How would you get in touch with employees or their family members in case of a weather event or emergency?
You need insurance but you need plans as well. You can find a consultant to help you in that area but there are plenty of free or very inexpensive resources in your community- your local fire marshal and American Red Cross Chapter for example. I'll be posting some past articles from C.N.A. that offer some additional resources as well. The plans you lay now could save your business... or a life. Carry the umbrella, you won't be sorry you did.--Beth P.S. Tim Russert, the election won't be the same without you.
6/16/2008 3:09:52 PM (Eastern Daylight Time, UTC-04:00)
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 Friday, June 13, 2008
Capitalize on the STAYcation
Posted by Beth
Staycation is the latest lingo to describe what many Americans will be doing this summer in lieu of big vacations- staying at home and discovering the wonders of their local areas. Here's an opportunity to partner with other business owners to promote local events and points of interest while weaving in the scrapbook angle. Find out what's going on- Get the information from your local tourism office or convention bureau and identify all of the parks, small museums and other destinations (world's largest ball of string or a house that looks like a shoe). Create a local interest endcap or table top display with product that relates to these destinations- include some samples. Reach out to some of these small museums and state parks. Some of them have give shops. The manager might be willing to give you some space for a percentage of sales (and to make their selection look more extensive). Display scrapbooking products related to the the theme (gardens, history, camping, vacation). This could include papers, embellishments even some themed albums. Create your own family Staycation workshops and invite families in to create pages based on their visit to the State fair, swimming at the pool, picnics at the local parks or fun at the amusement park. Here's where independent retailers have the agility to fill a local need. You can respond to the trends in your community and service your customers with product that relates. No chain or web store will be able to create such a targeted mix. Oh and I forgot the ZOO! That's definitely on my family's staycation to do list this summer. Stay cool--- Beth
6/13/2008 8:50:56 AM (Eastern Daylight Time, UTC-04:00)
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