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 Wednesday, April 23, 2008
No Problem- Perhaps the most inappropriately used response ever
Posted by Beth

Money Matters contributor Tamara Lipori reminds me of another one of those non-thank you, thank yous...

No problem.

The customer says thanks and the employee says "no problem" like they were doing you a favor by taking your money. It definitely doesn't have the ring of "my pleasure."

No problem is an absolute good one to erase from your "you're welcome" response  list

The only good time to use No Problem is when your customer asks you for help. Then no problem is the best thing you can say.

Or how about " I can help you with that!"-- Beth



4/23/2008 9:20:20 PM (Eastern Daylight Time, UTC-04:00)  #  
Comments [2]
4/24/2008 10:37:54 AM (Eastern Daylight Time, UTC-04:00)
I am thrilled you posted this. "No Problem" or worse yet "Not a Problem" just makes my skin crawl every time I hear it. It's negative and implies there was a problem to begin with. Who ever started the response is probably the same one that says "My Bad".
Judi Hays |javajudiAT NOSPAMgmail dot com
5/4/2008 11:05:28 AM (Eastern Daylight Time, UTC-04:00)
Have no problem with "no problem" used as a 'thank you'response--so long as it's said with a big smile & [when necessary] followed up with a warm fuzzy such as "my pleasure" by the retail associate.

Depending on the retail venue, customers are a problem--regardless of how much the owners [corporate & indy] may say otherwise.

Besides. There's nothing wrong with using the current vernacular--long as it's not always a rote response.
Daniel |DEBOOONEAT NOSPAMaol dot com
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